Customer Comments

Check out what our customers are saying about us!

Book with confidence knowing that ...

  • We have been in business since 2003. 20+ years of satisfied customers!
  • Our employees also love working for HotelPlanner, read our employee reviews
  • We pride ourselves on great customer service and customer satisfaction.
"The ease of finding what I was looking for was excellent."

My customer service representative was very helpful. In the future if I have a need for this type of service, I would come back.

J.W. Baltimore, MD
"Loved the site, it really is a GREAT help when planning for a large church group!"

THANKS

J.P. Chattanooga, TN
"Your online bidding system saved me hours and hours of phone calls trying to find a hotel for my family event in the Twin Cities the weekend the Republican National Convention begins."

I had been calling places to no avail and did not relish the thought of calling the entire phone directory's worth of hotels. So this was great! Thank you.

N.D. Minneapolis, MN
"I found your site very easy to use, and useful, and your staff helpful but not at all pushy."

(I tried using another site that resulted in "sales" calls and won't use that site again. Conference planning is hectic/nutty enough without someone calling everyday to bug you! :-) Not only would I use you, but recommend you highly.

L.F. Berkeley, CA
"Everything went great!"

They even provided complimentary "goodie" bags :)- I'm glad I came across your site. It made things so much easier... Yes...I have referred someone to your site already and I trust we will use you again :) Thank you for your assistance :))

Y.C. Tulsa, OK
"Everything went very well."

The accommodations were great; the manager was very friendly and helpful, especially on short notice. I will certainly look to your service again when the need arises. Thank you.

D.L. Lebanon, PA
"I wish I knew about you guys sooner, I've enjoyed being able to come home and go to the computer and see lots of hotels asking me to stay with them."

(almost like that commercial, when the banks fight over getting your business) Will recommend to others and can't wait to use the service again myself.

P.C. Philadelphia, PA
"Thanks to you I have several new hotel options."

Usually when I get a group request I do not have the time to call around and check vacancies and rates and such. Your app has saved me so much time!

K.D. Grand Rapids, MI
"A joy to finally get a real person on the telephone that was willing to help me."

You make finding a hotel that honors "groups" so much easier. She was very polite and helpful.

A.S. Norwalk, CT
"This is an awesome site and very helpful in my search for a hotel for my dad's military reunion."

Thank you!

S.B. Pontiac, MI
"I really enjoyed using your site to book rooms for the wedding next spring."

I ended up booking with the last hotel to send me a bid. Everyone was most pleasant to work with.

D.M. Barstow, CA
"It was very helpful."

It really saved me a lot of time by narrowing down the options for my needs in an over populated with hotels and accommodations market (Orlando, FL)!

K.G. Orlando, FL
"This is a great way to book a hotel, especially for a family affair."
P.C. Atlanta, GA
"I just want to say thank you again for all of your help."

Your site has been a great tool in planning my family reunion. I love the website booking page you have set up for my group.

E.W. Miami, FL
"Thank you - Let me just say that I have thoroughly enjoyed working through your website- It was a great service."

I will definitely use your website in the future and recommend it to others! You saved me a lot of time and effort!

M.J. Columbia, SC
"Everything was fine and our group was treated well."

I would use your site again and also let my friends know about it. Your site worked exactly as advertised.

S. T. Long Island, NY
"First of all I'd like to say how easy this site has been to utilize."

Secondly, it has taken hours off of my researching...That I sincerely appreciate.

L.C. Charlottesville, VA
"I found myself getting quite stressed with the experience of trying to find somewhere which 'ticked all the boxes."

I was both surprised and pleased when I received your suggestion. Thank you

L.T. Bristol, UK
"My experience was great and the responses back from the various hotels were prompt."

Using your site saved me the time it would have taken me to contact all of the Vegas hotels, one by one.

C.D. Detroit, MI
"I will absolutely use this service again."

The agent called within an hour of my bid acceptance. Very accommodating.

C.Z. Kailua, HI
"On behalf of our entire group, I would like to thank you."

The service you provide is a very valuable and helpful service. Do you service the entire United States? I book rooms a couple of times a year for different activities that our group participates in, and will use your service again in the future.

M.G. Yorkville, IL
"Our church ladies do this once or twice a year and you will now be my "GO-TO" place immediately."

I was AMAZED that within just a few minutes of clicking on that contact hotel button that I got phone calls from REAL people that politely answered all my questions and were willing to accommodate our every need!!!! W O W !!!!! I'm impressed and will automatically go to your site again when our ladies plan a get-away. :~) THANKS SO MUCH

M.S. Indianapolis, IN
"I had a great experience, it was easy to use and [the hotel] was very helpful on the phone after I accepted a bid."

Thanks.

C.P. Carlsbad, CA
"Country Inn and Suites was fantastic."

Dianna Landon and the staff was great. I would highly recommend this site for any group.

A.P. Waynesboro, MS
"Thanks so much, Ryan!"

This is the greatest site and I will be certain to share it with the other meeting coordinators within our company!

S.S. Des Moines, Iowa
"I will definitely use you again."

The responses to my bid were immediate and the sales managers contacted me personally to come in and look at the facilities and set up the contract.

N.W. Orlando, FL
"This has to be the easiest reservation I have ever encountered, as far as a group reservation anyway."

When I made group reservations for my other daughter's wedding in Houston a few years ago, it was a nightmare! Wish I would have known about you then.

Carolyn H. Boston, MA
"This is the fastest room agreement we have ever made."

I love, love, love your website. I have had nothing but success in using your company to book meeting rooms for our company. This makes my job so much easier.

L.J. Orlando, FL
"Our family reunion held at the Orchards Hotel in Williamstown, MA."

was GREAT! The accomodations were just out of this world and the staff were very helpful and pleasant. I will highly recommend your service and website and will use you again in the future.

T.M. Arlington, VA
"I was very impressed with the service I received from both you and Pam."

Thank you for the GREAT service.

D.T. Council Bluffs, IA
"Thank you for your follow up."

Everything worked out just great. All enjoyed the Microtel and they were very accomodating and pleasant to work with. Your service was excellent and made the entire process for guests very easy. It eliminated the need for the guests to have to find or choose a property on their own. Location and price was set for them all they had to do was register!!! Thank you again and I informed all guests of your site and highly recommend for any future gatherings.

G.B. Danbury, CT
"Thank you for making this process easier."

With all the other things needed to be done for our own wedding, it made your service a blessing.

S.P. Austin, TX
"The Hilton Garden Inn was awesome!!!"

Everyone commented on how nice Everything was...I got all the credit for the work you did and the work Keri did. I have already recommended this company to two people.

J.W. Houston, TX
"By taking advantage of your product we estimated that we saved around $300."

I still shake my head at the fact that I was going to get on the telephone and find a hotel.

D.H. Dayton, OH
"What a wonderful website!"

I plan several trips during the year and this has made my work much easier! I plan on recommending this site to everyone who travels!

S.C. Norfolk, VA
"Everything worked out great."

We are at the end of our season, but I will definitely use you in the future for my travels needs for 2007. The rates you gave were very competitive--better than ones that I get online or over the phone.

V.V. Blacksburg, VA
"Everything worked out just great with our wedding block of rooms at the Holiday Inn."

Your site is a great tool. I've told friends about it already and will continue to do so in the future.

B.K. Alexandria, VA
"It was easy and the contact people were helpful and friendly - I would recommend the service to others."
J.H. Rochester, NY
"My sons play for a travel baseball organization with 8 different teams."

We travel throughout the southeast to various tournaments. This will save the team administrators a great deal of time. I have passed your information off to the other administrators so you will probably be hearing form them as well. Thanks again!!!

S.M. Birmingham, AL
"This was the easiest way to find hotel packages that i have ever experienced!!"

We are very happy with this service though and will recommend it to others her at the university.

P.M. Orlando, FL